Hallucinations.cloud's privacy statement

Privacy Policy

Effective Date: January 1, 2025

 

1. Introduction

Welcome to Hallucinations.cloud and H-LLM Multi-Model. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website at Hallucinations.cloud and our H-LLM Multi-Model platform (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide Directly

• Account      Information: When you create an account, we collect your name, email      address, username, and password.
• Profile      Information: Optional information you may provide, including organization      name, job title, and profile picture.
• Payment      Information: Billing details, payment card information, and billing      address (processed securely through our payment processors).
• User      Content: Text inputs, prompts, queries, and other content you submit to      our AI models.
• Communications:      Information from your correspondence with our support team or feedback      submissions.

2.2 Information Collected Automatically

• Usage      Data: Information about how you interact with our Services, including      features used, actions taken, and time spent.
• Model      Interaction Data: Queries submitted, model responses, performance metrics,      and error logs.
• Device      Information: Hardware model, operating system, browser type and version,      IP address, and unique device identifiers.
• Log      Data: Server logs that may include IP addresses, access times, pages      viewed, and referring URLs.
• Cookies      and Tracking Technologies: We use cookies, web beacons, and similar      technologies to enhance your experience and collect usage information.

2.3 Information from Third Parties

• Authentication      Providers: If you sign in using third-party services we may receive basic      profile information permitted by your settings.
• Integration      Partners: Information from services you connect to enhance your use of our      platform.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision and Improvement

• Process      and respond to your AI model queries
• Provide,      maintain, and improve our Services
• Develop      new features and functionality
• Personalize      your experience and provide recommendations

3.2 Research and Development

• Improve      our AI models' accuracy and performance
• Conduct      research on machine learning and natural language processing
• Analyze      usage patterns and trends (in aggregated, anonymized form)

3.3 Communication

• Send      service-related announcements and updates
• Respond      to your inquiries and provide customer support
• Send      marketing communications (with your consent)
• Notify      you about changes to our Services or policies

3.4 Safety and Security

• Detect,      prevent, and address technical issues
• Monitor      for and prevent fraud, abuse, and harmful activities
• Enforce      our Terms of Service and protect our rights and property
• Comply      with legal obligations and respond to legal requests

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party vendors who assist us in operating our Services, including:

• Cloud      hosting and infrastructure providers
• Payment      processors
• Analytics      and monitoring services
• Customer      support tools

4.2 Legal Requirements

We may disclose information if required by law or in response to:

• Court      orders, subpoenas, or other legal processes
• Requests      from law enforcement or government agencies
• Situations      where we believe disclosure is necessary to prevent harm

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4.4 Aggregated and Anonymized Data

We may share aggregated or anonymized information that cannot reasonably identify you for research, marketing, or other purposes.

4.5 Consent

We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account      Information: Retained for the duration of your account and a reasonable      period thereafter
• User      Content: Retained for service improvement unless you request deletion
• Usage      Data: Typically retained for 24 months
• Marketing      Data: Retained until you opt-out or request deletion

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption      of data in transit and at rest
• Regular      security assessments and penetration testing
• Access      controls and authentication mechanisms
• Employee      training on data protection practices
• Incident      response procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Portability

You have the right to access your personal information and request a copy in a portable format.

7.2 Correction

You can update or correct inaccurate information through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

7.4 Opt-Out

You can opt-out of:

• Marketing      communications by clicking "unsubscribe" in emails
• Cookies      through your browser settings
• Data      collection for analytics through available tools

7.5 Do Not Track

Our Services do not currently respond to Do Not Track signals.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard      contractual clauses
• Adequacy      decisions
• Other      legally approved transfer mechanism

9. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete such information.

10. AI-Specific Considerations

10.1 Model Training

User inputs may be used to improve our models. You can opt-out of having your data used for training purposes in your account settings.

10.2 Content Moderation

We employ automated and manual review processes to ensure compliance with our content policies.

10.3 No Guarantee of Accuracy

AI-generated responses may contain errors or "hallucinations." Users should verify important information independently.

11. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right      to know what personal information is collected
• Right      to know if personal information is sold or disclosed
• Right      to say no to the sale of personal information
• Right      to non-discrimination for exercising privacy rights

12. European Privacy Rights

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right      to be informed about data processing
• Right      to rectification
• Right      to erasure ("right to be forgotten")
• Right      to restrict processing
• Right      to data portability
• Right      to object to processing
• Rights      related to automated decision-making

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting      the new Privacy Policy on this page
• Updating      the "Last Updated" date
• Sending      you an email notification (for significant changes)

Your continued use of our Services after changes indicates acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Data Protection Officer
Hallucinations.cloud / H-LLM Multi-Moder
Email: privacy@hallucinations.cloud
Address: 2111 Vantage Circle

Spearfish, South Dakota 577883

For EU residents:
EU Representative: [Representative Name and Contact]

15. Complaints

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority.

Acknowledgment
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.