Effective Date: November 15, 2025
Last Updated: November 15, 2025
Version: 1.0    IMPORTANT – READ CAREFULLY: This End User License Agreement ("Agreement" or "EULA") is a legal agreement between you ("User" or "you") and Hallucinations Cloud ("Company," "we," "us," or "our") for the H-LLM Multi-Model mobile application ("App"). By downloading, installing, or using the App, you agree to be bound by these terms. If you do not agree, do not use the App.

By accessing or using the H-LLM Multi-Model iOS application, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy. These terms constitute a binding legal agreement between you and Hallucinations Cloud.

We reserve the right to modify these Terms at any time. Significant changes will be communicated through the App or via email (if provided). Your continued use of the App after such modifications constitutes acceptance of the updated terms.

Your use of the App is also subject to Apple's App Store Terms of Service and any other applicable Apple terms and conditions. In the event of a conflict, Apple's terms shall prevail with respect to your use of the App Store.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on iOS devices that you own or control, solely for your personal, non-commercial use.

You agree NOT to:

• Copy, modify, adapt, translate, or create derivative works of the App
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App
• Remove, alter, or obscure any proprietary notices (copyright, trademark, etc.) on the App
• Rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make the App available to third parties
• Use the App for any illegal, unauthorized, or prohibited purpose
• Use the App to violate any applicable laws, regulations, or third-party rights
• Attempt to circumvent any usage limits or access restrictions
• Use automated systems (bots, scripts) to access the App

The App is designed for use on iOS devices running iOS 16.0 or later. You are responsible for ensuring your device meets the minimum requirements.

To use the App, you must register an account using a valid phone number. We use Twilio to send SMS verification codes to authenticate your identity. Standard message and data rates may apply.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

We reserve the right to suspend or terminate your account at our sole discretion if you violate these Terms or engage in conduct we deem inappropriate or harmful.

You must be at least 17 years old to use the App. By using the App, you represent and warrant that you are 17 years of age or older. If you are under 17, you are not permitted to use the App.

The App offers the following auto-renewing monthly subscription tiers:

TierPriceFeaturesBasic$9.99/month10 queries per day, access to all 8 AI models, Red/Blue/Purple Team analysis, H-Score ratingsPro$29.99/month50 queries per day, priority processing, enhanced analysis, query history storageEnterprise$99.99/monthUnlimited queries, advanced features, premium support, API access (if available)

All subscriptions are processed through Apple's In-App Purchase system. By subscribing, you agree to Apple's payment terms and policies. We do NOT store your payment card information – all payment processing is handled by Apple.

IMPORTANT – AUTO-RENEWAL NOTICE:

• Your subscription will automatically renew each month unless you cancel at least 24 hours before the end of the current billing period
• Your Apple account will be charged for renewal within 24 hours prior to the end of the current period
• The renewal will be at the same price unless we notify you of a price change in advance

To manage or cancel your subscription:

1. Open the iOS Settings app on your device
2. Tap your name at the top
3. Tap Subscriptions
4. Select H-LLM Multi-Model
5. Tap Cancel Subscription to cancel, or modify your plan

You can also manage subscriptions through the App by going to Settings → Manage Subscription.

If we offer a free trial, you will not be charged during the trial period. If you do not cancel before the trial ends, your Apple account will be charged the full subscription price, and your subscription will automatically renew as described above.

All purchases are final and non-refundable except as required by law or at Apple's discretion. To request a refund, contact Apple Support directly. Refund decisions are made solely by Apple in accordance with their policies.

We do NOT process refunds directly. All refund requests must go through Apple.

We reserve the right to change subscription prices at any time. If we increase the price of your subscription, we will notify you at least 30 days in advance. The new price will apply to your next renewal unless you cancel before the renewal date.

Prices are exclusive of applicable taxes unless otherwise stated. You are responsible for any sales, use, or other taxes imposed on your subscription.

The App allows you to submit queries that are analyzed by eight (8) third-party AI models:

1. OpenAI (GPT-4o)
2. Anthropic (Claude Sonnet 4.5)
3. Google (Gemini 2.5 Flash)
4. Cohere (Command)
5. DeepSeek
6. OpenRouter (GPT-4o-mini)
7. Perplexity
8. xAI (Grok)

Your subscription tier determines your daily query limit. Limits reset at 12:00 AM UTC daily. Unused queries do not roll over to the next day.

You agree NOT to use the App to:

• Generate, distribute, or promote illegal content
• Harass, threaten, or harm others
• Violate intellectual property rights
• Distribute malware, viruses, or harmful code
• Impersonate any person or entity
• Engage in fraudulent activities
• Attempt to gain unauthorized access to systems or accounts
• Submit queries designed to bypass content filters
• Use the App for any commercial purpose without our express written consent

We use content moderation systems (including OpenAI's moderation API) to filter inappropriate content. Queries that violate our content policies may be blocked, and repeated violations may result in account suspension or termination.

CRITICAL DISCLAIMER – AI HALLUCINATIONS:

The AI models integrated into our App may generate responses containing errors, inaccuracies, or "hallucinations" (false or misleading information presented as fact). AI-generated content should NOT be relied upon for critical decisions without independent verification.

We do NOT warrant that:

• AI-generated responses are accurate, complete, or reliable
• The App will identify all inaccuracies or hallucinations
• The H-Score reliability metric (0-100) is definitive or error-free
• Red/Blue/Purple Team analysis is comprehensive or accurate

You are solely responsible for:

• Verifying the accuracy of AI-generated responses before relying on them
• Making your own independent decisions based on AI-generated content
• Understanding that AI models have limitations and biases

The App does NOT provide:

• Legal advice
• Medical advice
• Financial advice
• Tax advice
• Professional counseling or therapy

AI-generated responses are for informational purposes only and should not be used as a substitute for professional advice from qualified experts.

We do NOT control the AI models provided by third parties (OpenAI, Anthropic, Google, etc.). We are not responsible for:

• The accuracy, quality, or appropriateness of their responses
• Changes to their models or service availability
• Their data handling practices (see our Privacy Policy)

We (Hallucinations Cloud) own all rights, title, and interest in and to:

• The App and its source code
• The H-Score™ Algorithm
• Our trademarks, logos, and branding
• The user interface and design
• All proprietary analysis methodologies

Queries You Submit: You retain ownership of the queries you submit. However, by submitting queries, you grant us a non-exclusive, worldwide, royalty-free license to:

• Process your queries through the AI models
• Store query history in your account
• Use anonymized query data for service improvement (you can opt-out)

AI-generated responses are produced by third-party AI models. Ownership and intellectual property rights in those responses may be subject to the terms of service of the respective AI providers.

If you provide feedback, suggestions, or ideas about the App, we may use them without obligation or compensation to you.

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key Privacy Points:

• We collect your phone number for authentication
• Your queries are sent to 8 third-party AI providers
• We track usage to enforce subscription limits
• You can request account deletion at any time

Please review our Privacy Policy for complete details.

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE APP WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES.

We do NOT guarantee that:

• The App will always be available or uninterrupted
• All AI models will be available at all times
• The App will be free from bugs, errors, or security vulnerabilities
• Any defects will be corrected

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL HALLUCINATIONS CLOUD, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Personal injury or property damage
• Damages resulting from reliance on AI-generated content

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

To the extent permitted by law, our total liability to you for all claims arising from your use of the App shall not exceed the amount you paid us in subscription fees during the 12 months preceding the claim, or $100, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the above limitations may not apply to you to the extent prohibited by law.

You agree to indemnify, defend, and hold harmless Hallucinations Cloud, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the App
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Content you submit through the App

The App relies on third-party AI services. We are not responsible for:

• Service interruptions or changes by third-party providers
• Pricing changes by third-party providers that affect our costs
• Changes to AI model capabilities or availability

The App may contain links to third-party websites or services (such as AI provider privacy policies). We are not responsible for the content, privacy practices, or terms of service of these third-party sites.

You acknowledge that:

• This Agreement is between you and Hallucinations Cloud, NOT Apple
• Apple is not responsible for the App or its content
• Apple has no obligation to provide maintenance or support for the App

Apple and Apple's subsidiaries are third-party beneficiaries of this Agreement. Upon your acceptance of these Terms, Apple has the right (and is deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary.

We, not Apple, are solely responsible for:

• Addressing any claims relating to the App or your use of it
• Product liability claims
• Claims that the App fails to conform to legal or regulatory requirements

In the event of any third-party claim that the App infringes intellectual property rights, we (not Apple) are solely responsible for investigating, defending, settling, and discharging such claim.

You represent and warrant that:

• You are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country
• You are not listed on any U.S. Government list of prohibited or restricted parties

For any questions, complaints, or claims regarding the App, contact us (not Apple) at the contact information provided in Section 18.

This Agreement begins when you first download or use the App and continues until terminated by either you or us.

You may terminate this Agreement at any time by:

1. Deleting the App from your device
2. Canceling your subscription (if applicable)
3. Requesting account deletion through the App settings

We may suspend or terminate your access to the App immediately, without prior notice, if:

• You violate these Terms
• Your account is used for illegal or fraudulent activities
• You engage in abusive behavior toward other users or our staff
• We are required to do so by law
• We cease operating the App (with 30 days' notice)

Upon termination:

• Your license to use the App immediately terminates
• You must delete the App from all devices
• We may delete your account data in accordance with our Privacy Policy
• Subscription fees are non-refundable (unless required by law)
• Sections that by their nature should survive (disclaimers, limitations of liability, governing law) remain in effect

We reserve the right to:

• Modify, suspend, or discontinue the App (or any part thereof) at any time
• Add or remove features
• Change subscription pricing with 30 days' notice
• Update the App to fix bugs or improve performance
• Change which AI models are included

We will make reasonable efforts to notify you of significant changes, but we are not obligated to do so.

This Agreement shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

You agree that any legal action or proceeding relating to this Agreement shall be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to the personal jurisdiction of such courts.

Before filing any legal claim, you agree to contact us at legal@hallucinations.cloud to attempt to resolve the dispute informally.

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

You must bring any claim within one (1) year after the cause of action arises, or the claim is permanently barred.

This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and us regarding the App and supersedes all prior agreements and understandings.

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

You may not assign or transfer this Agreement without our prior written consent. We may assign this Agreement without your consent in connection with a merger, acquisition, or sale of assets.

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, strikes, natural disasters, or failures of third-party services.

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods.

This Agreement is written in English. Any translations are provided for convenience only. In the event of any conflict, the English version prevails.

We may provide notices to you:

• Through the App interface
• Via email to the address you provided (if any)
• Via SMS to your registered phone number
• By posting updates to this page

To give us notice under this Agreement, you must contact us using the contact information in Section 18 below.

For questions, concerns, or notices regarding this Agreement or the App, please contact us:

Hallucinations Cloud
2111 Vantage Circle
Spearfish, South Dakota 57883
United States

General Inquiries: brian@hallucinations.cloud
Legal Matters: brian@hallucinations.cloud
Privacy Questions: brian@hallucinations.cloud
Phone: 949-291-1422

Response Time: We will respond to your inquiries within 48 business hours.

BY DOWNLOADING, INSTALLING, OR USING THE APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT AND OUR PRIVACY POLICY.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE APP.

Last Updated: November 15, 2025
Effective Date: November 15, 2025
Version: 1.0 (iOS App)
Document ID: HLLM-EULA-iOS-2025-11-15

© 2025 Hallucinations Cloud. All rights reserved.

H-LLM Multi-Model™ and H-Score™ are trademarks of Hallucinations Cloud.